Shipping Policy

Last updated: June 5, 2026

At Relong Art Sculpture Gallery, we are committed to delivering museum-grade bronze artworks to collectors worldwide with speed, security, and absolute transparency. All products under 100kg ship via express air freight — free of charge, fully insured, to your door.

✈️
Free Global Air Shipping
All orders under 100kg
🛡️
Fully Insured
Every shipment covered
💰
US Duty-Free DDP
No hidden fees for US orders
🎁
Gift Packaging
Custom wrapping & greeting cards

⚡ 1. Order Processing & Dispatch

Stage Timeline Details
📋 Order Confirmation Within 24 hours Every order confirmed within 24 hours of placement
📦 In-Stock Items Within 5 business days Ready-stock sculptures dispatched promptly
🎨 Custom Orders Consulted individually Production timeline and shipping method confirmed during private consultation

🌍 2. Shipping by Region

We ship to virtually every country FedEx serves. Carrier selection is based on order value and destination to ensure the best balance of speed, cost, and reliability.

🇺🇸 United States
Order Value Carrier Transit Time Duties & Tax
$200 and above FedEx IP 5–7 business days ✅ DDP — Fully covered by us
Below $200 SF Express 7–10 business days ✅ DDP — Fully covered by us

💡 All US orders are Delivered Duty Paid (DDP) — the price you see is your final total. No import duties, no surprise fees at delivery.

🇪🇺 Europe
Order Value Carrier Transit Time
$200 and above FedEx IP 5–10 business days
Below $200 SF Express 7–12 business days

💡 Import duties or VAT may apply depending on your country. We offer a Full Tax Refund Guarantee — simply email your official tax receipt to youfinechao@gmail.com and we will refund 100% within 3 business days.

🇨🇦 Canada

Carrier: FedEx (all orders)  |  Transit Time: 5–7 business days

💡 Full Tax Refund Guarantee applies — email your tax receipt and we will refund any import duties within 3 business days.

🇲🇽 Mexico

Carrier: Door-to-door customs clearance service  |  Transit Time: Approx. 10 business days

💡 Due to Mexico's unique customs requirements, we use a dedicated door-to-door clearance service to minimize the customs process on your end. No action required from you in most cases.

🌎 South America

Carrier: FedEx IP  |  Transit Time: 7–12 business days

⚠️ Important: Customers in South America are required to provide a local tax identification number (CPF/RUC/RUT or equivalent) before shipment. Please include this at checkout or contact us after placing your order.

🌏 Asia

Carrier: FedEx + SF Express combined  |  Transit Time: Approx. 5 business days

💡 We select the optimal carrier based on your specific country and order to ensure the fastest and most reliable delivery.

🇦🇪 Middle East

Carrier: FedEx IP only  |  Transit Time: 5–10 business days

💡 All Middle East shipments are handled exclusively via FedEx International Priority for maximum reliability and tracking.

🇷🇺 Russia

Carrier: EMS  |  Transit Time: 15–20 business days

⚠️ Due to logistics restrictions, Russia is served via EMS only. Transit times may vary. Our team will keep you updated throughout the delivery process.

🌐 All Other Countries

Carrier: FedEx (where available)  |  Transit Time: 5–10 business days

💡 If FedEx delivers to your country, we ship there. Contact us at youfinechao@gmail.com if you have any questions about your destination.

📦 3. Museum-Grade Packaging & Insurance

🪵 Custom Wooden Crates
For larger or heavier sculptures, we build custom wooden crates with industrial shock-absorbing foam for maximum protection.
📦 Reinforced Cartons
Smaller pieces are packed in high-strength multi-layer reinforced cartons with protective foam inserts.
🛡️ Full Transit Insurance
Every shipment is fully insured. If your artwork arrives damaged, we will re-ship for free or issue a full refund — no return required.

💰 4. Tax & Duty Policy

Region Policy Your Cost
🇺🇸 United States DDP — All duties paid by us $0 — Price shown is final
🌍 All Other Regions Full Tax Refund Guarantee 100% refunded within 3 business days
How to Claim Your Tax Refund: Email your official import tax or duty receipt to youfinechao@gmail.com — we will refund the full amount to your original payment method within 3 business days.

🎁 5. Gift Packaging & Greeting Cards

Sending a sculpture as a gift? We offer complimentary gift wrapping and personalized greeting card services. Simply include your message and gift preferences at checkout or contact us after placing your order — we will take care of the rest.

📧 Send your gift message to youfinechao@gmail.com after placing your order.

🏛️ 6. Large-Scale & Custom Commission Shipping

For sculptures over 100kg or bespoke commissions, shipping method, timeline, and logistics (including sea freight and white-glove installation services) will be individually coordinated during your private consultation with our art concierge team.

📍 7. Track Your Masterpiece

Once dispatched, you will receive a shipping confirmation email with your tracking number and a direct link to monitor your delivery in real-time — from our foundry to your door.

📞 Shipping Support

Have questions about your delivery? Our concierge team is here 7 days a week.

📧 Email youfinechao@gmail.com
📱 WhatsApp / Phone +86 17719899058
🕒 Response Time Within 12 hours, 7 days a week
🏢 Business Office Flat/Rm A1, 11/F, 32-40 Min Yu Street, Tai Wan, Kowloon, Hong Kong 999077
🏭 Manufacturing Foundry Tianjiazhuang, Quyang County, Hebei Province, China

Every sculpture deserves a safe and dignified journey.
We guarantee yours arrives perfectly — or we make it right.

DROP US A LINE

CONTACT INFORMATION

We value your trust. For any questions regarding our Return & Refund, Shipping, or Terms of Service, our concierge team is ready to assist you. Please complete the form or reach out via the details below.

📍 Manufacturing Foundry:
Tianjiazhuang, Tang County, Quyang, Hebei Province, China.

🏢 Business Office:
32-40 Min Yu Street, Flat/Rm A1, 11/F, Tai Wan, Kowloon, Hong Kong 999077.

📞 Phone / WhatsApp:
+86 17719899058

✉️ Official Email:
youfinechao@gmail.com

🕒 Support Hours:
Monday – Sunday: 24/7 (Global Support)